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BS: Best service awards
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BS: Best service awards |
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Subject: Best service awards From: Dave the Gnome Date: 21 May 02 - 04:38 PM I was wondering whether to post this on the notices thread but I think it is too good. Called in PC world the other day to exchange a printer cartridge. "Scuse me," says I to the lady sat behind the till with no one else to serve, "Who do I see about exchanging this cartridge?" Look of complete disdain. "Customer services." She responds looking away. I look blankly around the store. "Scuse me again. Where is that?" I ask innocently. With heavy sigh and slight tilt of the head she responds "Over there!" I look about even more blankly, wondering what I am missing. "Errr, sorry. But where exactly?" I say, leading with the chin. With even heavier sigh and voice reserved only for complete idiots. "Over there of course! Where it says PC Clinic!!!" Is it me??? Any more tales of wonderous service? Preferably in song of course to keep us on the mudcat rails;-) Cheers Dave the Gnome |
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Subject: RE: BS: Best service awards From: weepiper Date: 21 May 02 - 05:09 PM A certain bagpipe supplies shop in Edinburgh which shall remain nameless astounded me with apathy the one time I went in looking for practice chanter reeds. Two guys sitting drinking tea in an empty shop, with very much the attitude of the PC World lady. Except you would think with a small business they would care more about the impression they're giving the customer. I'm sure as hell never going there again - not for reeds (a couple of pounds a sale) and not for bagpipes (they've lost a potential £800+). Working in retail really makes you notice customer service (or the lack of it) |
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Subject: RE: BS: Best service awards From: GUEST,Russ Date: 21 May 02 - 05:16 PM My wife's story: She goes to the men's clothing section of a large department store nearby. The dress shirts in the section cover approximately 1.5 acres (or so it seems to me). She picks out a shirt for me and looks around. She spies a cashier standing next to a cash register. The register is immediately next to the acres of shirts. The register is positioned so that the cashier spends her entire shift looking out across a sea of shirts. My wife walks to the counter and hands the cashier the shirt. The cashier looks at the shirt in stunned amazement and exclaims, That's a shirt!" My wife murmurs noncommittally, "Uh, yes it is." The casher peers at the shirt in her hand and then gives my wife a look that seems to be a response to the sudden appearance of a second head on my wife's shoulders. She repeats, "But it's a shirt." My wife, now worried, tries again. "Yes, I know it's a shirt." The cashier, who can reach over from her register and touch the shirts on the first display rack, finally begins the painful process of clarification. "I don't handle shirts. I handle gloves and scarves." My wife looks down into the glass topped case and lo, it is indeed full of gloves and scarves. "You'll have to take the shirt to the shirt department cashier." She waves vaguely towards the sea of shirts. Which is exactly what my wife did. |
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Subject: RE: BS: Best service awards From: Amos Date: 21 May 02 - 05:19 PM Whaddya think -- they PAY these people to take care of customers?? LOL!! I've been through too many of these horror stories to want to remember any just now; I always speak to them firmly when asking for the name of their manager. That usually does it. BBW recently had to go all the way up to Officer Country to make Adobe pay some mind, but when she did, everyone on the bad-service chain got sent to retrain!! LOL! A |
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Subject: RE: BS: Best service awards From: Dave the Gnome Date: 21 May 02 - 05:27 PM Not sure if asking for the manager would have done any good here, Russ. I guess it was someone high up the ladder who decided to signpost customer services 'PC Clinic' after all;-) Did remind me of the time I took a pair of trousers back to Marks and Sparks and the lady told me they had worn out just down one leg because I use one leg more than the other - Honest!!! I did lose my rag a bit then and as it was the store in Salford - 2 miles from the one in Manchester that was blown up - I let them know I felt that the wrong store had been demolished! Fortunately by th etime the manager arrived I had begun to se the funny side. I got a rebate anyway! Keep 'em comin... Cheers DtG |
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Subject: RE: BS: Best service awards From: Liz the Squeak Date: 22 May 02 - 01:51 AM I once had to return a pair of sandals the day after I'd bought them because the strap had broken. I was denied a replacement on the grounds that I'd "been wearing it and not only that, been walking in it". This based on the fact that the sole was slightly scuffed. LTS |
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Subject: RE: BS: Best service awards From: michaelr Date: 22 May 02 - 02:13 AM Boy, customer service sure seems to suck on the auld sod! Over here, they're a bit more on the ball; after all, the American economy depends on happy consumers. But to make it even, the products suck (made in China, mostly). Cheers, Michael |
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Subject: RE: BS: Best service awards From: Peter Kasin Date: 22 May 02 - 02:18 AM A few years ago, I called up the customer service number at the ranger clothing manufacturer/supplier, a private company that has a monopoly on selling uniforms to NPS rangers. I was wondering if a certain summer uniform item was in stock then (Winter). I asked, "can I buy this item now?" Her answer: "I don't care." chanteyranger |
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Subject: RE: BS: Best service awards From: GUEST,ozmacca Date: 22 May 02 - 02:55 AM Damn computer.... Try again........ How's this for seasonal service? We visited Israel a few years back and, on a bright, warm, sunny day in Tel Aviv, went into a cafe and asked for iced coffee. The waiter was very apologetic, but explained that we couldn't have iced coffee because it wasn't June yet..... Eh?..... All was well though, because he said that we could have cold coffee with ice in it if we wanted. |
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Subject: RE: BS: Best service awards From: DMcG Date: 22 May 02 - 04:53 AM Compare and constrast two (small) car hire firms in the UK. We needed to hire an MPV at fairly short notice to attend a funeral taking place on the Tuesday after a bank holiday, so we needed it from the bank holiday. Firm one: We are closed on the Monday. You can hire it from us on the Friday during the daytime paying for the three extra days. We close before you are back from work on the Friday, though, so you will have to take a half day to collect it. Firm two: We are closed on the Monday. But tell us a time that suits you and we will come and open specially. Or we will bring the car to you if its more convenient. Guess which got the business? |
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Subject: RE: BS: Best service awards From: Teribus Date: 22 May 02 - 08:10 AM I was over in Oslo one Saturday, the lass I was with wanted to check out some shoes. Next door to the shoe shop was a music shop that looked as though it had a fairly good range of percussion instruments and accessories. A friend of mine wanted a selection of sticks(?) for his bodhran, so in I went. I explained to this young Norwegian lad serving behind the counter what was wanted and he apologised and told me that they did not have anything like that in stock. I then asked if he could suggest where I could find what I was looking for - his immediate reply delivered straight faced was DUBLIN. I was helpless, absolutely tucked with laughter for about five minutes. Certainly brightened up the day. |